Shipping policy

Order Processing

All orders are processed within 1 to 3 business days. Orders are not shipped or delivered on weekends or public holidays.

During high demand periods, product launches, or holidays, processing times may be slightly extended. Customers will be notified if there are any significant delays.

Shipping Destinations

CRUNTAI proudly offers worldwide shipping. Shipping rates and delivery times vary depending on the destination and are calculated at checkout.

Estimated Delivery Times

After processing, estimated delivery times are as follows:

United States and Canada
7 to 12 business days

United Kingdom and Europe
7 to 12 business days

Australia and New Zealand
8 to 15 business days

Rest of the World
10 to 20 business days

Delivery times are estimates and may vary due to customs processing, carrier delays, or peak seasons.

Shipping Costs

Shipping fees are calculated at checkout based on the destination and order weight. Any available promotions such as free shipping will be clearly displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Tracking information may take a few days to update after shipment.

If you do not receive tracking information within 5 business days, please contact Info@cruntai.com for assistance.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or additional fees determined by your country’s customs authority.

CRUNTAI is not responsible for these charges. Customers are responsible for any customs and import taxes that may apply.

Shipping Delays

While we work with reliable shipping partners, delays can occasionally occur due to factors beyond our control, including customs inspections, weather conditions, or carrier disruptions.

If your order has not arrived within the estimated delivery timeframe, please contact Info@cruntai.com and our team will assist you promptly.

Incorrect Address Disclaimer

Customers are responsible for providing accurate shipping information. If an incorrect address is provided, please contact Info@cruntai.com immediately.

CRUNTAI is not responsible for orders delivered to incorrect addresses provided at checkout.

Lost or Stolen Packages

CRUNTAI is not responsible for lost or stolen packages confirmed as delivered by the carrier. If you experience an issue, we recommend contacting your local courier service directly.

For additional assistance, you may contact Info@cruntai.com.