FAQs

Orders and Payments

1. How do I place an order?
Simply browse our collections, select your preferred items, choose your size, and click Add to Cart. When you are ready, proceed to checkout and follow the secure payment steps.

2. What payment methods do you accept?
We accept major debit and credit cards and other secure payment methods available at checkout.

3. Can I cancel or change my order?
Orders are processed quickly to ensure fast delivery. If you need to cancel or make changes, please contact us immediately at Info@cruntai.com. We will do our best to assist before the order is processed.

Shipping and Delivery

4. Do you ship internationally?
Yes, CRUNTAI ships worldwide. Shipping times and costs are calculated at checkout based on your location.

5. How long does delivery take?
Processing time typically takes 1 to 3 business days. Delivery time varies by location and usually takes between 7 to 15 business days.

6. How can I track my order?
Once your order ships, you will receive a tracking number via email so you can monitor your delivery in real time.

7. What if my order is delayed?
Shipping delays can occasionally occur due to customs or courier issues. If your order takes longer than expected, please contact Info@cruntai.com and we will assist you promptly.

Returns and Exchanges

8. What is your return policy?
We accept returns within 14 days of delivery for items that are unused, unworn, and in original condition with tags attached.

9. How do I request a return or exchange?
Please email Info@cruntai.com with your order number and reason for return. Our support team will guide you through the next steps.

10. Do you offer refunds?
Yes. Once your return is received and inspected, refunds are issued to the original payment method.

11. Are return shipping costs covered?
Customers are responsible for return shipping unless the item received was damaged or incorrect.

Products and Sizing

12. How do I choose the right size?
Each product page includes a size guide to help you select the best fit. If you need additional assistance, contact Info@cruntai.com.

13. Will sold out items be restocked?
Some items may be restocked, while others are limited releases. We recommend subscribing to updates so you never miss a drop.

14. How should I care for my CRUNTAI pieces?
To maintain quality, wash inside out using cold water and air dry whenever possible.

Contact and Support

15. How can I contact CRUNTAI?
For any questions, concerns, or support requests, please email Info@cruntai.com. Our team is happy to assist you.